FAQ

Questions, answered.

Can't find what you're looking for? Message us directly.

Is Surrey Sathi free to use?

Yes — signing up and getting matched is completely free. We take a small commission from the provider once a booking is confirmed, so there's no cost to you upfront.

How fast will I get matched?

Most requests get a response within a few hours, and matches are typically sent same-day. Urgent same-day requests (like an Airbnb turnover) are prioritized.

How do you vet providers?

Every provider is personally interviewed, asked for references, and reviewed on their portfolio or past work before being added to our list. We also monitor real customer feedback after bookings.

Do I pay Surrey Sathi or the provider directly?

You pay the provider directly for the service. We're the matchmaker, not the biller — this keeps things simple and transparent.

What if something goes wrong with a booking?

Message us right away. Since every provider is on our vetted list, we step in to help resolve issues — and provider feedback affects whether they stay on the list.

Can I apply to become a provider?

Yes — message us with your service, experience, and references. We review every application personally before adding anyone to the list.

Do you only serve Surrey?

We're focused on Surrey and nearby areas (Cloverdale, Newton, Fleetwood, Clayton) for now, with plans to expand across the Lower Mainland.